Customer Service (Mandarin)
Agensi Pekerjaan Mango Global Technologies Sdn Bhd
- Cyberjaya, Selangor
- RM 4,800 per bulan
- Tetap
- Sepenuh masa
- SPM or any secondary school education qualification is acceptable with at least 6 months of Customer Service experience is preferred.
- Fresh graduates are encouraged to apply.
- Able to read, write, and speak fluently and spontaneously in Mandarin and English.
- Skills required: Customer Service, Mandarin Language Proficiency, Communication Skills, Active Listening and Problem Solving.
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Shows empathy and take responsibility to ensure customers are satisfied by providing solution based on SOP.
- Higher Salary even for Freshers.
- Medical Insurance, EPF/Sosco will be provided.
- 19 days AL and 14 days
- Attractive performance-driven rewards by meeting KPIs.
- Staff Activities
- Accommodation Provided
- Training Provided
- Allowance Provided
- 5 Working Days
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