Relationship Manager/Account Manager (MLM/Direct Selling)

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  • Subang Jaya, Selangor
  • Tetap
  • Sepenuh masa
  • 10 hari lepas
Role Overview:
The Relationship Manager acts as the strategic bridge between the company and its independent sales force, focusing on driving retention and performance through high-touch coaching and operational support. This role is responsible for empowering distributors, resolving their roadblocks, and fostering a high-energy community to ensure long-term sales growth.Key Responsibilities:
  • Develop and sustain enduring, high-value professional relationships with independent distributors and team leaders.
  • Serve as the primary liaison and subject matter expert for all partner inquiries, ensuring a seamless support ecosystem.
  • Champion a consistent, high-energy, and professional experience throughout every stage of the distributor lifecycle.
  • Address grievances and roadblocks with a solution-oriented mindset to preserve morale and high retention rates.
  • Maintain a consistent cadence of check-ins with team partners to track sales milestones and KPIs.
  • Deliver active coaching, motivational support, and formal recognition to catalyze peak performance.
  • Conceptualize and execute high-impact initiatives, including leadership summits, skill-building workshops, and incentive-based events.
  • Design clear communication assets and reports; collaborate closely with Marketing and Training departments to ensure a unified brand voice.
  • Proactively assist partners in navigating operational hurdles or sales bottlenecks.
  • Interface with Logistics, Operations, and Customer Support to streamline workflows for the field.
  • Ensure all distributor-facing issues are resolved with urgency to prevent any disruption in business growth.
  • Meticulously document all partner interactions and case resolutions for continuous improvement and tracking.
Requirements
  • Proven experience within Direct Selling, Multi-Level Marketing (MLM), or the Insurance sector is highly preferred.
  • Strong ability to manage diverse personalities and lead with influence rather than authority.
  • Exceptional verbal and written communication skills with the ability to coach and inspire.
  • Comfortable working in a fast-paced environment that requires high emotional intelligence and adaptability.

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