Soori Penang Penang heritage reimagined Front Office Manager Soori Penang is seeking a Front Office Manager who combines operational excellence with a highly personalised, intuitive approach to service. At our 13-room heritage conservation shophouse, this role is at the very heart of the guest journey, from first welcome to final farewell; ensuring each stay is seamless, memorable, and uniquely Soori. We're looking for someone who is hands-on, detail-focused, and naturally proactive in anticipating guest needs. Comfortable managing front-of-house operations while curating bespoke experiences, you will have the opportunity to shape and elevate how we engage with guests in a setting defined by design, discretion, and sustainability. Key Responsibilities Lead all front office, concierge, and guest services with warmth, efficiency, and precision. Personally engage with guests to understand preferences, offer tailored recommendations, and arrange bespoke itineraries. Coordinate logistics for arrivals, departures, transfers, and in-stay services. Mentor and inspire the front-of-house team to deliver Soori's ultra-luxury standards. Maintain a strong, visible presence in public areas to proactively connect with guests. Collaborate closely with other departments to ensure seamless service delivery. Uphold Soori's brand values in all interactions, reinforcing thoughtful, design-led hospitality. Who We're Looking For Experience in front office, guest relations, or concierge within a luxury hotel or boutique property. Exceptional interpersonal skills and cultural awareness, able to connect genuinely with discerning guests. A passion for creating personalised experiences that go beyond expectations. Organised, proactive, and calm under pressure. Hands-on, service-focused, and engaged in daily guest interactions. A collaborative leader who motivates and develops a close-knit, high-performing team. How to Apply If this resonates with your experience and aspirations, we'd like to hear from you. Please send your resume, a short cover letter outlining your fit for the role, and your expected salary to: [HIDDEN TEXT]