Manage FA of Customer Concerns Understand the customer complaint as it relates to the DRAM component or module When not already provided, initiate contact with customer or customer representative to identify specific failing conditions Oversee and direct initial bench level, system level, and ATE level analysis and interpret results Coordinate detailed component level analysis (electrical (EFA) and physical (PFA)) and interpret results Manage Communication of Results with Manufacturing and Engineering Teams Analyze data from various sources for trends and variations Provide FA Reports to External Customers Provide customer support for ongoing questions/concerns related to the FA report Understand the latest process technology Recognize differences from previous technology nodes with the associated risks Understand the datasheet specifications for each device Stay up-to-date on common customer DRAM applications Partner with field support teams to understand ongoing customer status Engineering - Electrical Related field of study Engineering Technical Customer Support DRAM-related and/or semiconductor-related background Basic understanding of electrical/electronic principles Strong problem solving and analytical skills Excellent verbal and written communication skills Good individual work habits Ability to work effectively in cross-functional teams Proficiency with Microsoft applications Strong attention to data Ability to handle occasional high stress situations in a professional manner Basic understanding of computer and other electronic hardware architectures Statistical data analysis Familiarity with JMP or similar statistical analysis software Programming experience preferred
