Guest Relations Ambassadors

Agensi Pekerjaan Jobs Kreate Sdn Bhd

Kuala Lumpur
RM 3,000-4,000 per bulan
Tetap
Sepenuh masa

1 hari lepas

MohonLokasi Kerja Berhampiran Stesen

Level 24-ww36 (Common Ground) Menara Worldwide 198 Jalan Bukit Bintang Kuala Lumpur WP Kuala Lumpur Malaysia 55100

Penerangan KerjaKelayakanEducation: Minimum High School Diploma or equivalent.Professional Experience: At least 1 year of experience in Front Office or Concierge within a luxury 5-star hotel or a related service field.Language Proficiency: Fluent in English and Mandarin or Cantonese.Tanggungjawab1. Communication & Interpersonal SkillsActive Listening: The ability to hear not just what a guest is saying, but to understand their underlying mood or unspoken needs.Multilingualism: Proficiency in English and at least one other high-volume language (such as Mandarin, Arabic, or Korean) to bridge cultural gaps.Verbal Articulation: Using a professional, welcoming tone and vocabulary to explain hotel facilities or handle complex situations.Non-Verbal Mastery: Maintaining a "well-groomed" appearance and open body language to appear approachable at all times.2. Emotional Intelligence (EQ) & PsychologyEmpathy: Genuinely connecting with a guest's frustration or excitement to make them feel valued.Conflict Resolution:Using techniques likeL.E.A.R.N. (Listen, Empathize, Apologize, React, Notify) to turn a complaining guest into a loyal fan.Cultural Sensitivity: Understanding different global customs regarding personal space, eye contact, and social hierarchies to avoid offending international visitors.3. Technical & Operational ProficiencyProperty Management Systems (PMS):Expertise in software likeOperaorFidelio to manage room assignments, guest profiles, and billing.Local Knowledge: Serving as a "living encyclopedia" for the city-knowing the best restaurants, hidden gems, and current transportation routes.AI & Digital Literacy: Using digital concierge tools or automated communication apps to manage guest requests efficiently.4. Logistics & Crisis ManagementMultitasking: The ability to manage a VIP check-in, answer a ringing phone, and coordinate a luggage delivery simultaneously without appearing stressed.Attention to Detail: Noticing small things-like a guest's birthday on their passport or a specific allergy mention-and arranging a surprise amenity.Emergency Response: Knowing the exact protocols for medical emergencies, fire alarms, or security breaches.Manfaat

Annual Leave
EPF
SOCSO
Medical Insurance

KemahiranActive Listening Verbal Articulation Empathy Conflict Resolution Local KnowledgeCara nak pergi ke Agensi Pekerjaan Jobs Kreate Sdn Bhd guna pengangkutan awam?Kuala LumpurPengangkutan Awam BerdekatanAll LRT MRT KTM MonorailLRT - MASJID JAMEK0.3 kmLRT - PASAR SENI0.6 kmMRT - PASAR SENI0.6 kmKTM - BANK NEGARA0.8 kmLRT - BANDARAYA0.9 kmKTM - KUALA LUMPUR0.9 kmLRT - PLAZA RAKYAT1.0 kmMRT - MERDEKA1.1 kmMRL - MAHARAJALELA1.2 kmLRT - DANG WANGI1.3 kmMRL - MEDAN TUANKU1.4 kmMRT - MUZIUM NEGARA1.4 kmLRT - SULTAN ISMAIL1.5 kmPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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