Payment Operations Executive/Senior Executive

Kuala Lumpur
RM 48,000-66,000 per tahun
Tetap
Sepenuh masa

11 hari lepas
Permohonan Mudah

About EPOSBacked by Ant International, EPOS is a leading Point-of-Sale (POS) and digital payment solutions provider empowering businesses to digitalize their operations. Our solutions include POS systems, Soundbox devices, and Payment Terminals, helping SMEs in F&B and Retail streamline operations and accelerate growth.As part of our expansion in Malaysia, we are looking for a Payment Operations Executive/Senior Executive to join our operations team in delivering seamless merchant onboarding, POS/soundbox/payment deployment, and operational support.Role SummaryThe Payment Operations Executive/Senior Executive will join a team of Operations and Technicians to ensure efficient deployment, installation, and post-sales support for merchants. This role requires a hands-on leader who can optimize operational workflows, oversee client deployments, and maintain service excellence.Key ResponsibilitiesOperations & Deployment Management

Oversee merchant onboarding, device configuration, and site installations
Ensure timely and smooth deployment of POS and payment terminals
Coordinate with Sales and Technical teams for seamless handover and client satisfaction

Customer Support & Issue Resolution

Act as the escalation point for complex customer issues and resolve them efficiently
Implement process improvements to reduce repetitive support tickets
Maintain high customer satisfaction scores

Reporting & Process Improvement

Prepare weekly and monthly reports on deployment status and team performance
Review workflows to improve efficiency and reduce deployment lead times
Support management in optimizing operational procedures and SOPs

Requirements

Diploma/Degree in Business, Operations, IT, or related fields
2-3 years of experience in customer service, operations, or deployment.
Experience in POS, payment terminals, or IT hardware deployment is a strong plus
Strong leadership, problem-solving, and organizational skills
Excellent communication skills and ability to manage cross-functional teams
Hands-on, detail-oriented, and able to thrive in a fast-paced environment

EPOS