Boutique Manager (Luxury Retail)

• Ensure achievement of monthly counter sales targets set.
• To plan and disseminate targets to counter team members and monitor daily/weekly, their achievement rate.
• Monitor IPT/AUS of each team member and work towards increasing each component with Retail team.
• Consciously maximize sales by link and cross selling and ensure BCs does the same.
• Ensure highest level of service is delivered to all clients sincerely.
• Consistently ensure all BCs are familiar with PRIDE, displaying it in their daily client interactions.
• Take on recruitment of new members.
• Manage all clients feedback and escalate to relevant departments.
• Be the main point of contact for all counter related matters.
• Actively assist and ensure excellence operations of all on counter events from CRM, PR etc.

• Manage and motivate all team members on a daily & long-term basis.
• Conduct regular coaching and appraisals for counter team members for the purpose of their development.
• Constantly and efficiently communicate with Retail Supervisor, Office support team to relay all messages clearly and in a timely manner.

• Maintain highest hygiene standards at all times by cleaning counter, testers and displays regularly.
• To ensure counter reflects, at all times, the most current merchandising guidelines.
• To ensure BCs check and carry out all duties listed on counter checklist before store opening.
• Ensure availability of testers, printed materials and counter supplies at all times - giving feedback to retail team promptly.

• To be in institutional uniform in accordance to guidelines.
• Always portraying the highest standards of LFB Image at all times.
• Only LFB products are allowed to be used during working hours.

• To undertake specific and complete tasks as given by the Retail team.
• To work closely with Retail Team to ensure all set objectives are achieved.
• To ensure counter daily operations run smoothly.
• To ensure POS system is always up to date with relevant price, discount codes
• To work with retailer’s team to ensure operations of LFB within the store is taken care of.

• Minimum 3–5 years of experience in luxury retail, beauty, or cosmetics with at least 1–2 years of proven experience in a managerial or supervisory role.
• Professional Makeup Certification from a recognized beauty academy or institution is preferably
• Advanced training or certifications in luxury beauty, skincare, or fragrance are an advantage
• Ability to train teams on makeup techniques, product knowledge, and Givenchy Beauty standards
• Track record of achieving and exceeding sales targets and KPIs
• Strong understanding of clienteling, CRM, and luxury selling techniques
• Passion for delivering exceptional luxury customer service
• Proficiency in POS systems, retail software, and MS Office
• Flexible to work shifts, weekends, and holidays

• Market-aligned salary and performance-based incentives
• Sales commissions or bonuses for eligible retail roles
• Employee Product Privileges
• Opportunities for internal mobility across LVMH maisons and regions
• Ongoing professional and technical training (beauty expertise, retail excellence, management skills)
• Medical insurance coverage, mental wellbeing support
• Inclusive & Diverse Culture

Luxasia