IT Desktop Operation and Maintenance (Mandarin required)
Kuala Lumpur
Tetap
Sepenuh masa
1 bulan lepas
We are looking for an experienced IT Desktop Support Engineer to join our growing team at a leading cryptocurrency exchange. This role is critical in ensuring a smooth and secure IT environment across our office and remote teams. You will provide technical support for desktop systems, applications, and network infrastructure, with a strong focus on service quality and information security. Key Responsibilities Provide day-to-day IT support for end-user devices (Windows/macOS/Linux), including desktops, laptops, printers, and conferencing equipment. Handle software installation, configuration, updates, and troubleshooting for office productivity tools and crypto-specific platforms. Support remote work setups, including VPN configuration, hardware shipping, and secure access management. Maintain and troubleshoot basic network systems (LAN, Wi-Fi, VPN, switches, routers, firewalls). Assist with managing IT asset inventory (procurement, issuance, tracking, and returns). Ensure endpoint compliance with company security policies, including patch management, antivirus, MFA, and data encryption. Respond to and resolve IT service tickets in a timely and professional manner. Support onboarding/offboarding IT processes for employees. Collaborate with global IT and security teams to implement tools and policies consistently across offices. Assist in improving internal IT support documentation and standard operating procedures. Qualifications Bachelor&aposs degree in Computer Science, Information Technology, or related field. 3+ year of experience in IT support, preferably in fast-paced tech or fintech environments. Hands-on experience with Windows and macOS environments, common office applications (MS Office, Google Workspace, Zoom, Slack, Notion, etc.). Basic understanding of network concepts and troubleshooting (IP, DNS, DHCP, VPN, firewalls). Strong problem-solving skills, attention to detail, and service-oriented mindset. Excellent communication and interpersonal skills. English and Mandarin reading and writing skills required; ability to communicate in English and Mandarin is a plus. Familiarity with security practices such as 2FA, endpoint encryption, and patching is preferred. IT certifications like CompTIA A+, Network+, ITIL, or MCSA are a plus. Nice to Have Previous experience supporting users in crypto exchanges or other security-sensitive industries. Experience with SaaS platform administration (e.g., Jira, Notion, Okta, Google Admin Console). Exposure to hybrid or remote working environments with distributed teams. Show more Show less