Job Summary: Reporting to the IT Manager, the Senior IT Executive will take on a leadership role in supporting IT operations across the Hyphens Group. In addition to handling advanced technical tasks, oversee critical projects, and ensure the alignment of IT strategies with business goals. Key Responsibilities: Technical & Advanced Support Serve as the escalation point for complex technical issues, ensuring timely resolution within SLAs. Lead troubleshooting efforts for high-priority incidents involving servers, networks, and enterprise systems. Design and implement improvements to IT infrastructure, including virtualization, Active Directory, and cloud services (Azure, Microsoft 365). Project & Team Management Spearhead IT projects from planning to execution, coordinating cross-functional teams and vendors. Conduct performance reviews of support tickets and team workflows to optimise efficiency. Security & Compliance Oversee data security protocols, including backups, access controls, and compliance with industry standards. Implement and audit cybersecurity measures (e.g., firewall policies, endpoint protection). Infrastructure & Innovation Manage advanced network systems (routers, switches, firewalls) and propose upgrades. Administer hybrid environments (Windows/Linux/Mac OS) and scripting solutions (Python, SQL, VBS). Operational Excellence Supervise IT procurement, vendor negotiations, and asset lifecycle management. Maintain comprehensive documentation for systems, policies, and user guides. Ensure seamless operation of in-house systems (CCTV, door access, etc.). Job Requirements: Minimum Diploma/Degree in IT, Computer Science, or related field. 5+ years in IT support/administration. Expertise in Hyper-V, Windows Server, Active Directory, and Microsoft 365/Azure. Proven track record in managing IT projects and vendor collaborations. Advanced troubleshooting for servers, networks, and multi-OS environments. Knowledge of scripting (Python, SQL), MDM (Intune), and cloud platforms. Familiarity with Power Automate and cybersecurity tools. Good communication and stakeholder management abilities. Strategic thinking with a focus on continuous improvement. Show more Show less