Job Summary** The Assistant Sales Manager, PF (Personal Financing) at RHB Bank Berhad supports the Branch Manager in driving personal financing sales, managing a sales team, and ensuring excellent customer service to achieve revenue targets. Job Responsibilities** Assist the Branch Manager in developing and implementing sales strategies for personal financing products to meet and exceed assigned targets. Lead, motivate, coach, and manage a team of Personal Financing Sales Executives, ensuring their performance aligns with bank objectives. Monitor daily sales activities, pipelines, and conversion rates, providing regular reports and performance feedback to the team and management. Conduct regular team meetings to communicate sales targets, product updates, and promotional campaigns. Identify and cultivate new business opportunities for personal financing products through various channels, including branch walk-ins, telemarketing, and corporate collaborations. Build and maintain strong relationships with existing and potential customers, providing expert advice on personal financing solutions. Ensure strict adherence to internal policies, procedures, and relevant regulatory requirements in all sales activities. Address customer inquiries, complaints, and issues promptly and professionally, escalating complex matters to the appropriate department. Participate in training programs and workshops to enhance product knowledge, sales skills, and industry awareness. Collaborate with other departments, such as credit and operations, to streamline processes and improve customer experience. Job Qualifications** Bachelor's degree in Business Administration, Marketing, Finance, or a related field. Minimum of 3-5 years of experience in sales, preferably within the banking or financial services industry, with at least 1-2 years in a supervisory or team lead role. Proven track record of achieving and exceeding sales targets, particularly in personal financing or retail lending products. Strong leadership, coaching, and team management skills. Excellent communication, interpersonal, and negotiation skills. Customer-centric with a strong commitment to providing exceptional service. Ability to work independently and as part of a team in a fast-paced, target-driven environment. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Knowledge of relevant banking products, services, and regulatory guidelines is essential.
