Job Title: Order Management Specialist Experience Level: Mid to Experienced Location: Malaysia Role Overview The Order Management Specialist acts as the primary point of contact for customers throughout the order lifecycle, managing the end-to-end order-to-invoice (O2C) process across international and domestic operations. This role ensures seamless coordination between customers, internal teams, and supply networks, while maintaining high standards of service, accuracy, and compliance. The position requires strong ownership, attention to detail, and the ability to operate in a fast-paced, globally connected environment. Key Responsibilities Serve as the main contact point for customers, managing enquiries, order placements, and updates Build and maintain strong relationships with customers, suppliers, and internal stakeholders across regions Process and manage customer orders accurately and within agreed turnaround timelines Ensure all orders are compliant, complete, and aligned with service and commercial requirements Coordinate closely with credit and finance teams to ensure smooth order processing Proactively track and monitor order progress, ensuring timely delivery and resolving potential issues Communicate updates to customers, including delivery timelines, changes, or supply constraints Escalate risks or issues that may impact delivery or customer satisfaction Record and manage customer complaints and non-conformances within internal systems Key Challenges Managing orders across multiple systems and platforms Ensuring high accuracy in pricing, order details, and invoicing Handling time-sensitive orders across different time zones and geographies Maintaining service quality in a high-volume, fast-moving environment Stakeholder Management This role involves regular interaction with: Internal teams (Sales, Finance, Credit, Supply Chain, Customer Service) External stakeholders (customers, distributors, enterprise clients) Qualifications Diploma, Bachelor's Degree, or higher in Business, IT, Engineering, or related field Lean or process improvement certification is an advantage Key Skills & Experience Experience in shared services or customer operations environment Exposure to oil & gas, logistics, or industrial sectors is advantageous Strong stakeholder management and communication skills Proficiency in English (written and spoken) Ability to multitask and manage priorities in a dynamic environment Strong problem-solving and decision-making capability High attention to detail and customer-focused mindset What We're Looking For A proactive, detail-oriented professional who thrives in a structured yet fast-paced environment, with the ability to manage complex order flows while delivering a high level of customer satisfaction.
