Order Management Specialist

Kuala Lumpur
RM 84,000-96,000 per tahun
Tetap
Sepenuh masa

3 hari lepas
Permohonan Mudah

The Order Management Specialist serves as the primary customer contact for order processing and delivery coordination across all business function. This role is responsible for managing the end‑to‑end Order‑to‑Cash (O2C) process, ensuring orders are accurate, compliant, delivered on time, and invoiced correctly, while maintaining strong customer relationships and service excellence.

Act as the primary point of contact for customers, distributors, suppliers, and internal sales teams, ensuring clear and consistent communication throughout the order lifecycle.
Receive, validate, and process customer enquiries and orders via multiple channels (e.g. email, phone), ensuring all required information is complete, accurate, and compliant with commercial and operational requirements.
Ensure customer orders align with approved product offerings, pricing structures, credit status, and contractual terms prior to order placement.
Coordinate closely with supply, logistics, and operations teams to monitor order progress and proactively manage delivery timelines.
Keep customers informed of delivery status, changes to ETA, port nominations, product availability, pricing enquiries, and operational disruptions.
Collaborate with the Credit function to confirm sufficient credit availability to enable smooth order processing.
Escalate potential risks or issues that may impact order fulfilment, service level, or customer satisfaction to line management in a timely manner.
Ensure all orders and transactions are recorded accurately in relevant systems and that order data quality standards are consistently met.
Log and track customer complaints, incidents, and non‑conformances in designated systems, ensuring proper follow‑up and closure.

Opportunity to work in a collaborative environmentBe part of a flexible working environment

Minimum Diploma or Bachelor's degree in Business, Engineering, Information Technology, or a related field.
Lean or process improvement certification is an advantage.
Experience in shared services or operational support environments.
Exposure to oil & gas, marine, shipping, energy, or complex supply chain industries is advantageous.
Strong customer service orientation with a high level of ownership and accountability.
Excellent written and verbal communication skills in English.

Our client is a leading global organisation in the energy sector, renowned for its innovation, sustainability, and commitment to operational excellence. With a strong global presence, they are at the forefront of driving progress in the industry and delivering high-quality solutions. As a company that values integrity, safety, and corporate responsibility, they offer an exciting and dynamic work environment for professionals looking to make a meaningful impact.

Contract Dated until 31st December 2026
Hybrid working arrangement
A customer‑focused, operational role with direct exposure to end‑to‑end Order‑to‑Cash (O2C) processes in a complex, international supply chain environment.
Opportunities to work with global stakeholders, including customers, suppliers, logistics partners, and cross‑functional internal teams.
A collaborative and supportive team culture that values accountability, continuous improvement, and service excellence.

Michael Page