Retail Business Insights Executive
- Kuala Lumpur
- Tetap
- Sepenuh masa
- Monitor and analyze sales, productivity and other performance metrics to support effective business and retail decision making
- Conduct regular market visits to gather on-ground intelligence, including competitor activities and operational challenges, consolidate feedback from Retail Specialists and front-liners, highlight key findings with recommended actions to the Retail Excellence Manager
- Connect performance data insights to retail operations, customer satisfaction results and market activities and their impact on daily performance across channels.
- Identify gaps, risks, trend and growth opportunities from data; present insights in a clear, storytelling-focused manner with actionable strategies to drive performance (sales, productivity) and retail excellence (compliance, brand guideline, standards, service excellence).
- Support Retail Excellence Manager with business reviews preparation and related materials
- Analyze feedback and ROI of sales events and podiums, summarize findings including areas done well and gaps or learnings for future improvement
- Support resource planning and perform headcount analysis for sales events, podiums and all activities
- Govern and control the usage of testers by monitoring, tracking and analyzing usage.
- May be required to assist Retail Manager in ad hoc projects for continuous improvement, data consolidation and analysis as required.
- Bachelor's degree in business administration, Economics or equivalent field
- 2-4 years of experience in commercial planning, business analysis, or performance analysis
- Experience in retail, FMCG, beauty or luxury industries is preferred
- Familiarity with retail KPIs is an advantage
- Strong proficiency in M. Excel, with the ability to analyse large data sets, identify trends, gaps, productivity drivers, and operational risks.
- Proficient in visualisation tools such as Power BI is an added advantage
- Strong attention to detail
- High curiosity, strong analytical and critical thinking, storytelling skills
- Independent yet collaborative, proactive, resourceful
- Strong accountability, with the ability to monitor and follow through
- Market competitive salary: Salary commensurate with experience and market benchmarks
- Omni-Working: Hybrid flexible working model enabling employees to balance remote and office-based work
- Product Allowance: Employees can order from a selection of Coty Products each year
- Gender-Neutral Paid Parental Leave: All Employees, regardless of gender, will have access to the same number of fully paid weeks of offered parental leave