At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. So if you believe in inspiring a better future, read on. About the Role Responsible for the management of sales team and relationships with assigned clients. Responsibilities Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets. Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost. Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience. Arrange and participate in internal and external client debrief Act as 'door-opener' to Segment management team Responsible for proposing new product or initiatives for Direct Clients To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup Involve in projects or initiatives that will further grow the overall CS business Requirements Possess a degree with business or equivalent. Relevant working experience in commercial, client-facing role. Possess strong presentation, planning, organization and analytical skills Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective. Strong team player, adaptable and versatile in working style Independent, energetic, passionate, proactive, performance driven