Manager, Client Management

Batu Pahat, Johor
Tetap
Sepenuh masa

27 hari lepas

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.So if you believe in inspiring a better future, read on.About the RoleResponsible for the management of sales team and relationships with assigned clients.Responsibilities

Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
Arrange and participate in internal and external client debrief
Act as “door-opener” to Segment management team
Responsible for proposing new product or initiatives for Direct Clients
To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
Involve in projects or initiatives that will further grow the overall CS business

Requirements

Possess a degree with business or equivalent.
Relevant working experience in commercial, client-facing role.
Possess strong presentation, planning, organization and analytical skills
Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
Strong team player, adaptable and versatile in working style
Independent, energetic, passionate, proactive, performance driven

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA

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