Key Account Manager (ShopeeFood) - Johor Bahru, Johor

• Manage and grow assigned merchant accounts by tracking performance and encouraging participation in ShopeeFood campaigns and promotions.
• Drive merchant growth through co-funded campaigns and promotional initiatives to achieve monthly KPI targets, with commission incentives tied to performance.
• Build strong relationships with merchants and support them in addressing operational or sales challenges on the platform.
• Identify and develop high-potential merchants within your assigned area and convert them into ShopeeFood partners.
• Collaborate with internal teams to ensure smooth campaign execution and a positive merchant experience.
• Monitor competitor activities and market trends within the assigned area and provide feedback to the team.

• Fresh graduates are encouraged to apply. Experience in business development, relationship management, account management or sales will be an added advantage.
• Minimum SPM/Diploma qualification from any field.
• Based in Johor Bahru, Johor, with flexibility to travel within the assigned area for merchant visits.
• Own transport and a valid driving license are required as this is an on-ground role.
• Comfortable working in a fast-paced, target-driven environment.
• Strong interpersonal and negotiation skills, able to communicate effectively and build relationships with merchants and stakeholders from diverse backgrounds.
• Fluent in English. Proficiency in Bahasa Melayu, Chinese, other local languages or dialects is a plus.
• Able to work on-ground during peak periods when required.

• Permanent full-time role with base salary and performance-based commission incentives
• Flexible working arrangement - manage your schedule while covering your assigned area within Johor Bahru, Johor
• Opportunity to build account management and business development experience in a fast-growing platform
• Exposure to working with diverse local F&B businesses and brands

Shopee