Customer Service Representative Hybrid (Mandarin Speaker)
Skywalker Soft Sdn Bhd
- Subang Jaya, Selangor
- Tetap
- Sepenuh masa
- Working HoursMorning Shift: 8:00 AM - 5:00 PM & Evening Shift: 4:00 PM - 12:00 AM
- Shift rotation: Once a month (morning/evening)
- One day off per week (scheduled)
- Minimum SPM/Diploma/Bachelor's degree or equivalent (Fresh Graduate are welcome to apply)
- Excellent communication skills in English & Bahasa Malaysia (Mandarin is a plus)
- Strong problem-solving skills and attention to detail
- Customer service experience preferred but fresh graduates are welcome to apply
- Able to work both independently and in a team
- Comfortable with hybrid work arrangement
- Skills required: Communication Skills, Customer Support and Patience
- Provide real-time online support via chat tools (e.g., Live Chat) to answer user inquiries
- Assist users in resolving issues and offer step-by-step guidance
- Respond promptly to user messages to ensure they are not left waiting without assistance
- Compile and report user needs and feedback to the team
- Maintain a professional and friendly communication style to enhance user satisfaction
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