Process Excellence Self-Service and Continuous Improvements Lead (Malaysia/India)

Standard Chartered

  • Kuala Lumpur
  • Tetap
  • Sepenuh masa
  • 22 hari lepas
Job SummaryThe Process Excellence team, part of Group Transformation Office, requires a Process Excellence (PE) Self Service and Continuous Improvements Lead, to partner across the organisation, to raise process excellence awareness and capabilities across SCB management, relevant PE practitioners and other stakeholder groups, build and roll out PE training and set up a community of practice to share best practices and celebrate success stories.Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation)The role holder will partner with SCB management and PE practitioners to set up and run PE foundational capabilities relating to knowledge, training, community of practice and drive a continuous improvement culture through active and engaged stakeholder management, colleagues and PE practitioners. This role brings all relevant PE knowledge, skill set and capabilities to raise awareness, build sustainable and robust PE capabilities and drive consistency / excellence for PE activities undertaken across the organisation.In partnership with other relevant stakeholder groups (ST HR, support partners), this role will ensure process excellence capabilities, skill set and training are fit for purpose and delivers value for PE practitioners and the Bank, offering a sense of belonging and clear career path, supported by competencies and training.Key Responsibilities
  • Define and build vision, capabilities and implementation roadmap for Knowledge, Training, Community of Practice and Continuous Improvements for relevant personas / practitioners in the Bank
  • Drive a culture of continuous improvement and process excellence in the Bank
  • Responsible for driving a culture where best practices, knowledge and lessons learnt are routinely captured, disseminated and embedded as part of the way we drive Process Excellence at Standard Chartered
  • Work with the 'process excellence community and practitioners' and other relevant groups (e.g. Global Process Owners, Domain Owners), both to share knowledge, raise awareness, drive consistency and a culture of continuous improvements to engage colleagues to identify / drive changes and
  • increase our transformation ambition to transform processes end-to-end and transversally
  • Gather feedback from stakeholders and participants from the community of practice, and prioritise and embed these capabilities in the organisation
  • Ability to influence and inspire colleagues to drive a transformation culture, continuous improvements and drive SCB transformation ambition and capabilities
  • Define certification and competency schemes, talent profiles, general objectives, minimum expectations, etc
  • Demonstrate ability to influence and inspire colleagues to identify opportunities / challenges and act as an agent of change
  • Develop and support the production and embedding of learning and development capabilities for Process Excellence, with the aim to up-skilling PE community
  • Drive an inclusive culture to excel at Process Excellence, raise SCB ambition to transform core processes and build a culture of continuous improvements
  • Champion and act as a role model of the Group's values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
  • Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomesSet effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
  • Employ, engage, and retain high quality people, with succession planning for critical roles
  • Ensure team structure/capacity is reviewed to enable delivery of outcomes
  • Ensure the provision of on-going training & development, ensure that targeted audiences are suitably skilled and qualified for their roles
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
  • Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind
  • Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans
Key Stakeholders
  • Group Transformation Office
  • Process Excellence Team
  • Process Excellence practitioners across the Bank
  • Global Process Owners, Product Owners and Domain Owners
  • Strategy & Transformation, HR and Learning teams
  • CIB, WRB and Functions management and COO community
  • External vendors (if applicable) for certifications, training and sharing of best practices
Qualifications
  • Minimum of Bachelor's Degree in relevant.
  • Minimum 8 years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives, ideally in the financial services industry
  • Deep understanding of knowledge sharing, training and running community of practice
  • Knowledge of “SCB ways”
  • Proven experience in the learning and development of teams, has a genuine interested in disseminating knowledge and skills among colleagues, derives satisfaction from other's learning and improving their skills
  • Strong influencing and communication skills - oral, written and presentation. Proven success in communicating technical information in a simple way.
  • A can-do attitude committed to doing what it takes to deliver. Diligent and detail orientated
  • Growth mindset. Appetite, ambition and ability to experiment and learn quickly
  • Excellent stakeholder management, presentation and communication skills. Establishes effective working relationships across the organisation - from senior management to individual teams
  • A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
  • Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
  • Demonstrate understanding of and commitment to the Group's core values
About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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