Telesales Team Lead

• Team Management: Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets.
• Sales Strategy: Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones.
• Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results.
• Training & Development: Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge.
• Customer Interaction: Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues.
• Sales Targets: Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
• Process Improvement: Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results.

• Minimum of 3-5 years in telesales, with at least 1-2 years in a team lead.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• In-depth understanding of telesales techniques and customer engagement.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Highly motivated, goal-oriented, and driven.

Cartrack