Senior Ticketing Executive

• Proficiency in English and Mandarin is an advantage
• Minimum of 2-3 years of experience in a corporate travel environment.
• Proficiency in Amadeus and Galileo GDS systems, as well as NDC platforms.
• Expertise in Quick Trav (back office) and other ticketing software.
• Experience with online booking tools.
• Working knowledge of Microsoft Office applications, particularly Excel and Outlook
• Strong understanding of airfares, ticketing procedures, and fare rules.

• Process air tickets, Electronic Miscellaneous Documents (EMDs), and other travel documents promptly and accurately.
• Issue and reissue tickets within the Global Distribution Systems (GDS) platforms like Amadeus, Galileo, and NDC.
• Create and manage group bookings through Amadeus and airline platforms.
• Ensure compliance with all travel procedures and regulations.
• Conduct necessary checks before ticket issuance, including fare rule verification.
• Submit tickets for quality control checks before final delivery.
• Assist with queries from internal travel coordinators and other ticketing customers

• Handle incoming calls and emails from corporate clients regarding travel arrangements.
• Process reservations for air tickets, visa applications, hotel accommodations, and other travel-related services.
• Handle client feedback and address any issues promptly.
• Issue invoices for all bookings
• Client Service and Communication:
• Maintain accurate records of ticket orders, reservations, and payment methods.

• EPF
• SOCSO
• Salary is negotiable based on skills and experience

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