Customer Service Experience (Bilingual Mandarin English)

Daythree Business Services

Shah Alam, Selangor
Tetap
Sepenuh masa

9 hari lepas

MohonKelayakanWho you are Here is your opportunity to shine! We're looking for candidates who are also ready to unlock a world of possibilities.

Strong proficiency in Mandarin and ENGLISH (C1) giving you a chance to showcase your language skills
Good command of English or Bahasa Malaysia to round out your communication abilities
1 year experience in Customer Service and financial industry is a must
Previous experience in a contact centre or customer service role? That's a big plus!
A minimum DIPLOMA qualification, showing that you have the fundamentals in place
Working Hours : Sun - Thu, 1.30pm - 10.30pm

TanggungjawabWhat you will do As a dedicated Customer Service Executive, you'll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:

Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns
Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
Embracing accountability for individual KPIs and working cohesively towards team goals
Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

ManfaatTake a look at what we offer:

We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you!
Let's talk compensation: an enticing commission structure that rewards your hard work
Annual Leave

KemahiranCustomer Service Financial Analysis Investment Investment Banking Financial Services Communication Skills Problem-Solving Skills Empathy PatiencePeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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