Role: Head of IT Service Delivery - Japanese/ Korean (LOCAL MALAYSIAN) Location: Kuala Lumpur, Malaysia Job type: Permanent Salary: Open for discussion (as per Malaysia market standards) we are currently hiring for Head of IT Service Delivery who have experience with Network Infrastructure and Cisco products. Overview: This role involves taking full responsibility for the relationship between the company and its customers. It requires providing leadership in functional, technical, and process areas to manage all aspects of service delivery and daily operations. Responsibilities: Develop and maintain strong relationships with clients, proactively addressing issues and identifying opportunities to enhance client satisfaction. Lead delivery teams to meet performance management objectives, ensuring efficient and effective operations. Supervise the Infrastructure, Security, and Process teams from functional, technological, and process perspectives. Manage contracted services and service level agreements (SLAs). Ensure commitments made to clients are fulfilled on time and within budget. Requirements: Over 15 years of experience in service delivery, with a strong background in IT infrastructure. A degree in Information Technology or a related field. Effective communicator in English, and Japanese/Korean. Must have a good understanding of IT infrastructure - Network technologies (LAN/WAN/WiFi), Video, Collaboration, SaaS and WebEx Routing protocol knowledge on OSPF, EIGRP, BGP, RIP is needed. Technical certification in CCNA/CCNP/CCIE are desirable. Technical certification in ITIL or Prince2 are desirable. Innovative problem solver, committed to resolving issues completely. Excellent communication skills, both written and verbal, with strong attention to detail. For more details, please connect me at [HIDDEN TEXT] OR WhatsApp: +60392123229 Show more Show less