ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.APAC HR International Mobility Senior AnalystHow will you CONTRIBUTE and GROW?1. HR Shared Service Setup and Transition: Support the setup activities of a HR Shared Service which includes the following but not limited to: a. Transition activities across APAC ensuring compliance to standardized processes as well as statutory regulations. b. Support the implementation of HR Shared Services supporting tools and technologies c. Support key activities (i.e. training and etc) for a successful transition to the shared service center. 2. HR Shared Service Operations a. Help and educate HR Shared Service Centre customers to navigate through Tier 0 (self-help) materials & functionality where assistance is required. b. Resolve enquiries leveraging on knowledgebase documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA). c. Provides regular status updates to customer and maintain customer contact until request is resolved and actively follow up on outstanding items and obtain feedback on resolution from the customers. d. Assume ownership for cases and update the resolution accurately and on a timely basis in the case management system. e. Properly escalate complex enquiries to the next level of support or relevant subject matter experts. f. Helps to identify gaps in current knowledgebase documentation and highlight improvements required to enhance the knowledgebase..Are you a MATCH?The successful candidate should have:Degree in Human Resource Management / Business Administration or equivalent3-5 years experience in data management and reporting in a shared service centerenvironment, preferably in a HR services environmentExperience and involvement in HR related projectsPrior experience in International Mobility preferableStrong communication skills - English is a must, proficient in Mandarin is a plus!Analytic thinking and pragmatic approach to deal with requestsKnowledge in usage of HR systems to perform the relevant data management and reporting activities. Familiarity with Workday is preferred.High level of discretion and confidentiality with the handling of the employee dataContact with vendorNice to have platformAbout Air LiquideA world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.Our Differences make our PerformanceAt Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
