Assistant Manager

Coliseum Cafe & Hotel (KL) Sdn Bhd

Dengkil, Selangor
RM 2,700-3,200 per bulan
Tetap
Sepenuh masa

17 hari lepas

MohonLokasi Kerja

IOI City Resort Dengkil Selangor Malaysia 62502

Penerangan KerjaKelayakanEducation & Experience

Diploma or Bachelor's degree in Hospitality Management, Business Administration, or related field
2-5 years of experience in the Food & Beverage industry
Prior supervisory or team leadership experience preferred

Leadership & Management Skills

Ability to supervise and motivate staff
Strong team management and conflict resolution skills
Capable of handling staff scheduling and training

Operational Knowledge

Solid understanding of restaurant/café operations
Knowledge of food safety standards (e.g., HACCP)
Experience in inventory control and stock management
Familiar with POS systems and daily sales reporting

Customer Service Skills

Excellent communication and interpersonal skills
Ability to handle customer complaints professionally
Focus on delivering high-quality guest experience

Administrative Skills

Ability to assist in budgeting and cost control
Monitor sales performance and KPIs
Prepare reports for senior management

Work Flexibility

Willing to work shifts, weekends, and public holidays
Ability to work in a fast-paced environment

Personal Attributes

Strong leadership presence
Problem-solving mindset
Attention to detail
Positive attitude and reliability

Tanggungjawab1) Assist the Manager and supervise activities within the outlet.2) Be responsible for the administrative services and overall operations of the assigned outlet.3) Ensure restaurant operations run smoothly in accordance with the established Standard Operating Procedures (SOP).4) Monitor the smooth flow of service in the dining area, kitchen, and payment counter.5) Ensure that the restaurant's opening and closing hours are strictly adhered to according to schedule.6) Conduct daily inspections on the cleanliness of the premises, staff uniforms, table arrangements, equipment, and restaurant facilities.7) Monitor stock levels of raw materials, beverages, and operational supplies.8) Oversee operations during peak hours to ensure services remain efficient and well-organized.9) Direct and coordinate all service efforts to achieve the outlet's financial targets.10) Ensure all operational equipment is used according to its intended function, properly maintained, and report any defective assets or equipment to the Operations Manager / Outlet Manager.11) Be responsible for maintaining and controlling room temperature, ventilation, lighting, music, and sanitation standards within the outlet.12) Communicate effectively with customers, suppliers, and other key stakeholders to ensure satisfaction with services and products.13) Review sales reports, cash transactions, and records, and assist in controlling operating costs, including raw material costs and wastage.14) Conduct daily briefings and debriefings, as well as weekly meetings, for all service staff in the outlet.15) Prepare an effective duty roster to ensure sufficient manpower in accordance with business volume and manage new staff hiring based on outlet requirements16) Communicate effectively with customers, staff, and other department heads.17) Identify and resolve operational issues and customer complaints in a professional manner.18) Report directly to the undersigned or any person authorized by the Operations Manager.Manfaat

Annual Leave
EPF
SOCSO
EIS
Annual Bonus
Training Provided
Allowance Provided
Medical and Hospitalisation Leave
Staff Discount
Staff Meal
Service Point Allowance
Travelling Allowance
Ot Fixed Allowance

KemahiranCustomer Service Food and Beverage Operations Team Leadership Staff Training Time Management Problem-Solving Communication Skills Sales Management Inventory ManagementPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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