Junior Customer Service Officer- Aircraft maintenance-Aviation industry
Putrajaya
Tetap
Sepenuh masa
4 hari lepas
Responsibilities: 1. Urgent Requests Management: - Handle incoming urgent requests from airlines for component delivery. - Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations. 2. Inventory Coordination: - Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock. - Challenge customers on their needs when necessary. 3. Customer Communication: - Efficiently manage communication with both internal and external customers. - Maintain daily communication with customers, answering queries professionally and promptly. 4. Backlog Management: - Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline. - Evaluate root causes for orders exceeding service level lead times. 5. Internal Meetings: - Manage internal meetings, including backlog review and operation drumbeat. 6. Parts Sourcing and Shipping: - Ensure required parts for aircraft are sourced and shipped according to contract. - Maintain contact with all involved parties throughout the process. 7. Documentation and Accuracy: - Document actions taken, ensuring accuracy and attention to detail. 8. IT Tools Management: - Effectively manage various IT tools and FHS IT systems. - Record all milestones in the systems correctly and maintain accurate data. 9. Process Improvement: - Highlight issues and contribute to process improvement through proper escalation within the management team. 10. Supply Chain Health: - Detect and document abnormal status in the supply chain. - Drive responsible stakeholders to resolve issues promptly. 11. Customer Requirements: - Ensure contract customer requirements are processed timely and high-quality customer service is delivered Show more Show less