General Manager- Club Operations & Facilities

Kuala Lumpur
Tetap
Sepenuh masa

2 bulan lepas
Permohonan Mudah

This role leads the full operations of a prestigious members-only golf club, with accountability for people leadership, facilities, service standards, and stakeholder management. It suits a seasoned operator with experience in complex environments and upgrading or renovation projects, who can drive excellence beyond day-to-day management.

Full accountability for day-to-day operations of the golf club
Ensure all departments operate cohesively, efficiently, and professionally
Maintain high service standards befitting a prestigious members-only club
Lead, coach, and manage department heads and operational teams
Build a disciplined, respectful, and accountable working culture
Address performance gaps and establish succession planning
Be a strong people manager- firm, fair, and approachable
Maintain good relationships with members and all stakeholders.
Handle member issues with maturity, discretion, and fairness.
Represent the club and uphold the highest standard of professionalism at all times.
Oversee golf course and all sporting operations and events
Ensure proper and timely maintenance of the golf course, sports and other facilities through proper financial budgeting and management, effective manpower planning, and timely maintenance cycles.
From time to time, oversee renovation, upgrading, major maintenance and construction-related projects
Work with consultants, contractors, and internal teams on facilities projects
Prior experience in large-scale projects, renovations, or facilities management is an advantage

Full operational ownership of a prestigious, well-established golf club.High-impact leadership role.

Proven experience as a General Manager or senior operational leader in clubs, resorts, hospitality, leisure, gaming, or similar complex operations
Demonstrated ability to manage non-routine, high-complexity operations (e.g. integrated resort, large leisure facility, or members-only club)
Strong track record in leading through change, including operational improvements, restructuring, or service enhancement initiatives
Extensive experience managing multiple departments (operations, facilities, F&B, sports, maintenance, security, admin) through capable department heads
Mature, firm, and fair people leadership style, with experience managing senior leaders and large operational teams
High credibility in handling demanding members or stakeholders with discretion, authority, and professionalism

Our client is one of Malaysia's prestigious and well-established golf clubs. With a strong operational foundation and ongoing enhancement initiatives, the club is focused on maintaining world-class standards across golf course management, facilities, and member experience. Professionalism, integrity, and respect are core to its culture, making it an environment where effective leadership and strong people management are highly valued.

Opportunity to lead one of Malaysia's most established and prestigious members-only golf clubs
A role with full operational accountability and decision-making authority
Exposure beyond steady-state operations, including upgrading, renovation, and asset enhancement projects
Involvement in the evolution of sporting and recreational facilities (e.g. golf course, sports amenities, new facilities)
Environment that values professionalism, integrity, and strong people leadership
High level of autonomy to shape standards, culture, and operational excellence

Michael Page