Service Manager (Precision Measurement Instrument)

Malaysia
RM 129,600-158,400 per tahun
Tetap
Sepenuh masa

8 jam lepas
Permohonan Mudah

We are seeking an experienced Service Manager to lead our service and after-market operations for precision measurement instruments. This role is ideal for a hands-on leader with strong technical knowledge and a passion for delivering customer excellence.Service Management

Lead and manage the service team in calibration, maintenance, and repair of precision measurement instruments.
Plan and manage the service schedule in coordination with the Administrator.
Oversee calibration schedules for service tools and equipment.
Troubleshoot and resolve technical issues related to measurement systems and instrumentation.
Provide training and application support on measurement software.
Support the sales team with customer part evaluations and machine demonstrations.
Maintain accurate service records, calibration certificates, and customer machine lists.
Ensure timely, high-quality service delivery that exceeds customer expectations.

After-Market Sales & Operations

Drive after-market sales including retrofits/upgrades, software maintenance (SMA), spare parts, machine maintenance, measurement services, rental, and training.
Oversee warranty claims, spare parts management, and customer complaints.
Develop strategies to strengthen customer retention and satisfaction.
Coordinate with internal teams and factories/vendors to ensure product availability and timely support.
Manage relationships with factories/vendors for parts sourcing and service support.
Track and report after-market performance metrics (turnaround time, customer satisfaction, etc.).

Team Leadership & Customer Relations

Train, coach, and supervise service engineers and customer support staff.
Foster a high-performance culture of continuous improvement and customer excellence.
Build and maintain strong client relationships to drive loyalty and repeat business.
Handle escalated customer issues with urgency and professionalism.

Being the market expert within a niche industryStrong visibility from the regional team and clear career progressionA successful Service Manager should have:

Bachelor's degree in Engineering (Mechanical, Electrical, Mechatronics, or related field).
Proven experience in service management within metrology, automation, or precision machinery industry.
Strong technical knowledge of measurement systems.
Leadership experience with the ability to manage and motivate a service team.
Excellent problem-solving, communication, and customer relationship skills.
Results-driven, with a focus on continuous improvement and service excellence.

This is a role with a large organization within the precision measurement industry, known for its innovative solutions and focus on delivering high-quality products. The company has a strong presence in the market and provides ample opportunities for professional growth in a collaborative environment.

Access to comprehensive and competitive benefits.
Opportunities for professional development and career growth.
A supportive and innovative work environment.
The chance to work with cutting-edge technology solutions.

If you are passionate about precision measurement solutions, we encourage you to apply for this exciting opportunity.

Michael Page