Assistant Manager, Residential Experience Specialist

Malaysia
Tetap
Sepenuh masa

7 hari lepas

JOB PURPOSETaylor's Hostel Management believes in providing more than just a place to live but more importantly a 'Best Place to Stay'. Through our integrated Resident Living programme, we deliver a holistic living experience that addresses the mental, physical, intellectual and social wellbeing of all our residents. Our model makes us a leader in the student hostel management industry.The Resident Experience & Welfare Team's mission is to foster a resilient student community by offering residents opportunities for personal growth and social development through this programme. We envision our student residence as a vibrant community where residents feel safe, connected and belong.The Assistant Manager, Resident Experience & Welfare plays a crucial role in enhancing student life at Taylor's Residence. This position supports the strategic planning and execution of initiatives that promote social, mental, and physical well-being. The role also involves mentoring student leaders, fostering community engagement, and ensuring a positive residential experience for all students.The Assistant Manager works closely with the Well-being Ambassadors, assists in off-campus community engagement, and contributes to key projects such as service-learning programs, student satisfaction initiatives, and structured training modules.PRIMARY KEY RESULT AREAS / RESPONSIBILITIESResident Living Program Development & Engagement

Develop and design structured well-being programs focusing on Mental, Social, and Physical wellness.
Plan and develop of the annual activity calendar, ensuring a well-structured and engaging schedule of events.
Foster a supportive and inclusive residential environment that promotes mental health, social connections, and student leadership.
Lead strategic communication efforts to ensure residents and parents receive timely updates on engagement programs.
Encourage participation in well-being campaigns, community projects, and leadership training sessions.
Oversee the planning, management, and execution of the Service-Learning Programme Initiative, collaborating closely with the Manager to ensure its successful implementation.
Establish partnerships with external organizations, NGOs, and university departments to enhance student well-being initiatives.

Resident Welfare & Support

Implement proactive well-being strategies to support residents' mental resilience and social integration.
Address residents' concerns, escalate issues in accordance with management policies, and provide regular reports on check-ins conducted.
Identify barriers to student engagement and develop strategies to enhance inclusivity.
Assist in managing off-campus student community projects and well-being outreach programs.

Evaluation & Strategic Reporting

Assess and measure the effectiveness of well-being programs through data-driven analysis and qualitative insights.
Lead monitoring and reporting efforts to ensure initiatives align with the Mental, Social, and Physical well-being goals.
Oversee the design and execution of well-being feedback surveys, analyzing results to enhance future program development.
Compile detailed reports with qualitative and quantitative insights as required and for continuous improvement.
Enhance and streamline the resident check-in experience by ensuring a smooth, welcoming, and efficient process. This includes implementing personalized orientation touchpoints, clear communication of residence policies, and fostering a sense of belonging from the moment residents arrive.

Budgetary Compliance

Support the Manager in budget planning, allocation, and financial oversight for well-being and engagement programs.
Ensure all programs and initiatives adhere to budgetary guidelines while maximizing impact and resource efficiency.

JOB QUALIFICATIONS

Bachelor's degree in education, Psychology, Communications, or a related field.
3-5 years of experience in student affairs, residence life, community development, or youth engagement.
Excellent English (written and oral), ability to converse in Malay and Mandarin is desirable.
Able to work independently, able to follow instructions and can adhere to deadlines
Proficient with MS Office (i.e. Microsoft Word, Excel, Power Bi and Powerpoint) and Google Drive Apps
Good to have a Counselling License by Lembaga Kaunselor Malaysia.
Strong communication, networking, and listening skills
Experience planning and facilitating meetings and community gatherings
Experience developing youth engagement and community building
Work effectively in an environment with diverse cultures, multiple perspectives, and competing needs

Taylor's Education Group

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