Shangri-La, Kuala LumpurBe part of our Shangri-La familyShangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.Responsibilities
Drive business development by implementing sales action plans for the MICE market, attending trade shows, networking events, and conducting site inspections.
Manage group conversion processes, including forecasting revenue, monitoring competitor activities, and maximizing up-selling opportunities.
Build and maintain strong client relationships by coordinating closely with the Room Sales & Events Management teams.
Ensure high exposure for the hotel in key markets through direct sales, presentations, and professional communication.
Support administration functions including reports, filing systems, contracts, and correspondence for the Director of Convention Sales.
Maintain updated knowledge of citywide events, conventions, and exhibitions to leverage business opportunities.
Conduct pre- and post-event meetings, issue thank-you follow-ups, and manage familiarization group coordination.
Cross-sell and promote other Shangri-La hotels within the region to maximize brand presence.
Requirements
Diploma or Higher School Certificate in Business, Marketing, Hospitality, or related field.
Minimum 2 years' experience in MICE Sales or Events Management, preferably in an international-class hotel.
Strong business development and negotiation skills with proven ability to deliver results.
Excellent interpersonal and communication skills, fluent in written and spoken English (Mandarin is an advantage).
Proficient in OPERA and Microsoft Office applications.
Confident, dynamic, and able to work under pressure while meeting deadlines.
Strong organizational skills with keen attention to detail and follow-up.
Positive, enthusiastic, and able to build strong relationships with clients and internal teams.
