Coaching Operations & Client Experience Manager

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  • Malaysia
  • Tetap
  • Sepenuh masa
  • 3 hari lepas
  • Permohonan Mudah
🔥 Skool Practice Manager & Client Experience LeadRemote | Quarterly International Travel Required
$1,500/month – First 6 months$1,750/month – Months 7–12$2,000/month – After 12 monthsAnnual performance bonus target: 50% of base salaryBuild the backend. Protect the clients. Help scale a global coaching movement.🚀 About This Role (Read This Carefully)This is not an admin job.
This is not a content creator job.
This is not a “just post on social” job.You will run the operational engine behind a global coaching business serving founders and leadership teams across the U.S., Africa, LATAM, and Asia.You must know Skool. Not “I’ve heard of it.” Not “I can learn it.”
You must have actively managed a Skool course for at least 12 months.You will:
  • Build and organize courses
  • Manage client experience
  • Execute outbound campaigns
  • Keep communication tight
  • Protect the brand
  • Travel internationally once per quarter
If you love structure, momentum, and building something that actually matters — keep reading.If you want slow and safe, this is not your seat.🎯 What You’ll Own1️⃣ Skool & Course Operations (Your Core Job)
  • Build and manage courses inside Skool
  • Organize modules and curriculum
  • Upload recordings within 48 hours
  • Improve onboarding flows
  • Maintain clean course structure
  • Track engagement and retention
  • Keep the backend tight and world-class
If links break or modules are messy, that’s on you.2️⃣ Client Experience & CommunicationOur clients are founders. Busy. Driven. Paying real money.You will:
  • Manage inbound email + LinkedIn DMs
  • Respond within 24 hours
  • Coordinate scheduling + follow-ups
  • Track renewals and retention
  • Conduct proactive check-ins
  • Keep CRM spotless
Clients should feel taken care of, not managed.3️⃣ Outbound & Subscriber GrowthYou must be comfortable executing at volume.
  • Large distribution email campaigns
  • LinkedIn outreach sequences
  • Cold calls to warm prospects
  • Tracking conversion metrics
  • Supporting list growth initiatives
We move fast. You can’t be allergic to outreach.4️⃣ Social & Practice Support
  • Manage Social Media posting calendar
  • Post content consistently
  • Respond to comments & DMs
  • Help support launches
You don’t need to be a creative genius.
You do need to be organized and consistent.5️⃣ Light Creative Support
  • Trim videos
  • Upload clips
  • Create simple Canva graphics
  • Organize content assets
Basic editing comfort required. This is not your main job.🌎 Travel RequirementYou must be comfortable traveling internationally at least once per quarter to support:
  • Live events
  • Cohort workshops
  • Partner meetings
  • Content capture
Passport required. Travel fully covered.✅ Required ExperienceBe honest when applying.
  • Minimum 6 months actively managing a Skool course
  • 2+ years supporting a business coach, consultant, or professional services firm
  • Experience contributing to a coaching program with 100+ paying members
  • Experience executing outbound campaigns (email + LinkedIn + calls)
  • Experience with AI and Automation Workflows (Zapier)
  • Strong written and spoken English
  • Organized, systems-driven, proactive
💪 Strongly Preferred
  • Helped scale a course from early stage to 100+ members
  • Helped grow an email list to 10,000+
  • CRM management experience
  • Familiarity with EOS concepts
  • Experience supporting cohort launches
You don’t need to have built it alone — but you need to have been in the trenches.📊 KPIs (How You’ll Be Measured)No guessing.Platform
  • Recordings uploaded within 48 hours
  • 75%+ onboarding completion
  • 60%+ monthly active member rate
  • < 8% monthly churn
Client Experience
  • < 24-hour response time
  • 8/10+ satisfaction rating
  • 70%+ renewal rate
  • Zero missed follow-ups
Outbound
  • 100 outbound touches per day (mixed channels)
  • 2–5 booked calls per week from outbound
  • Email campaigns sent on time
  • CRM 100% accurate
Special Note:We move fast.
We don’t babysit.
We don’t do corporate politics.If you like structure, ownership, travel, and building something global — apply.If you want predictable, safe, and working less than 40 hours per week, this isn’t it.RequirementsBe honest when applying.
  • Minimum 12 months actively managing a Skool course
  • 3+ years supporting a business coach, consultant, or professional services firm
  • Experience contributing to a coaching program with 100+ paying members
  • Experience executing outbound campaigns (email + LinkedIn + calls)
  • Experience with AI and Automation Workflows (Zapier)
  • Strong written and spoken English
  • Organized, systems-driven, proactive
💪 Strongly Preferred
  • Helped scale a course from early stage to 100+ members
  • Helped grow an email list to 10,000+
  • CRM management experience
  • Familiarity with EOS concepts
  • Experience supporting cohort launches
You don’t need to have built it alone — but you need to have been in the trenches.You must be comfortable traveling internationally at least once per quarter to support:
  • Live events
  • Cohort workshops
  • Partner meetings
  • Content capture
Passport required. Travel fully covered.BenefitsFull-Time Remote
Paid Quarterly International Travel Required
$1,500/month – First 6 months$1,750/month – Months 7–12$2,000/month – After 12 monthsAnnual performance bonus target: 50% of base salary
Extensive Training Opportunities

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