Senior Executive, Sales (Planning)

• Manage and administer commission calculations for the sales organization, including MS, MM, SMM, and CMO levels.
• Ensure commission structures, rates, and payouts are accurately calculated in accordance with approved schemes and policies.
• Coordinate with sales, finance, and management teams to validate commission data and resolve discrepancies.
• Prepare commission reports and supporting documentation for review, approval, and audit purposes.
• Maintain proper records and documentation related to sales performance and commission payments.

• Support and oversee day-to-day operational matters across:
• Brand kiosks
• Brand stores
• Retail stores
• Sales offices
• Business offices
• Ensure stores and offices operate in compliance with company policies, procedures, and operational standards.
• Monitor store conditions, operational readiness, and basic performance indicators.
• Act as a coordination point between operations, sales, finance, and external stakeholders on retail-related matters.

• Coordinate end-to-end store setup activities for new brand kiosks, brand stores, retail stores, sales offices, and business offices.
• Manage store closure processes, including documentation, contractor coordination, and handover requirements.
• Support renovation and refurbishment activities to ensure stores meet brand and operational standards.
• Liaise with relevant internal teams and external contractors to ensure timelines, quality standards, and cost budgets are adhered to.
• Track setup and closure progress and escalate delays or issues when required.

• Conduct routine operational audits across brand stores, retail stores, and business offices.
• Ensure compliance with company operational guidelines, contractual obligations, and mall or landlord requirements.
• Identify non-compliance issues and follow up on corrective actions with relevant stakeholders.
• Maintain audit records, checklists, and supporting documentation.
• Support management during internal or external audits related to retail and business operations.

• Act as the main coordination point with mall management and landlords on operational matters.
• Address daily operational issues such as access, maintenance, compliance requirements, and mall regulations.
• Work with mall management to improve store operations, visibility, and overall performance where applicable.
• Coordinate approvals, permits, and documentation required by malls or landlords.

• Support the management and renewal of tenancy agreements for all brand stores, retail stores, and business offices.
• Track tenancy expiry dates and ensure timely renewals to avoid operational disruptions.
• Coordinate with internal stakeholders, landlords, and legal or finance teams on lease documentation and compliance matters.
• Maintain accurate tenancy records, agreements, and related correspondence.

• Handle bill payments related to brand stores, retail stores, and business offices, including utilities, rentals, and service charges.
• Ensure bills are verified, processed, and submitted for payment in a timely and accurate manner.
• Track recurring operational expenses and flag discrepancies or unusual charges.
• Maintain proper documentation for finance and audit purposes.

• Source and coordinate contractors for store setup, closure, maintenance, and renovation works.
• Monitor contractor performance to ensure work is completed according to agreed scope, quality, and timelines.
• Ensure contractors comply with mall regulations, safety requirements, and company standards.
• Support cost control by ensuring works are executed efficiently and within approved budgets.

• Bachelor’s Degree in Business Administration, Management, Finance, Retail Management, or a related field.
• Minimum 4–6 years of relevant working experience in retail operations, sales operations, commercial operations, or a similar function.
• Hands-on experience supporting or managing:
• Retail stores, kiosks, or sales offices
• Sales commission calculations or sales administration
• Tenancy coordination and retail operational matters

SK Intellix