Store Manager (Sunway Pyramid)
- Bandar Sunway, Selangor
- Tetap
- Sepenuh masa
- Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
- Inspire and motivate the retail team to work towards a collective goal
- Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
- Develop strategies to enhance the store customer experience and drive sales performance
- Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring
- Develop, improve and optimize retail processes to improve productivity and store operations
- Assist with the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers
- Assist with store inventory levels and ensure highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
- Oversee general store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store
- Conduct Stock Taking exercises at several intervals in the year, or as and when required.
- Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
- Conduct weekly business reviews to expand our customer base, increase store traffic and optimize profitability
- Handle all issues that arise from staff or customers (complaints, grievances etc).
- Retail Sales/Revenue Growth/Productivity
- Customer Service Excellence
- Store Operations/Visual Merchandising Excellence
- Inventory Management KPIs
- Store staff retention rate
- A passion and genuine interest in fashion and retail.
- Superb retail store management, inventory management, multitasking and execution abilities.
- Customer-centric and people-oriented, able to handle customers and retail staff issues well.
- Ability to drive sales and strong conversion rate, with good knowledge of products, what works in-store and excellent visual merchandising skills.
- An ability to think /work systematically, with impeccable judgment and discretion.
- Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
- A self-starter, proactive and hands-on approach with "Can do" attitude!
- Strong communication skills to inspire and influence internal stakeholders (HQ or Markets).
- A fun, positive and charismatic personality.
- Full-time: 44 hours per week, 5 days work a week, morning and/or afternoon shifts
- All staff must be able to work on weekends/public holidays
- 3+ years of relevant work experience preferably in fashion / retail company.
- Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.
- Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Chinese.
- Strong leadership skills, effective communicator and an influential team player.
- Proactive, results-oriented and able to work with minimum supervision.
- Attractive monthly commissions
- Staff Discounts
- Full corporate insurance
- Employee-led recognition platform via Praisepal
- Fast-track career progression!
- Birthday Leave
- Clothing Allowance
- Uniform Sponsorship