Salesforce Functional Analyst & Administrator
Logicalis Lihat semua pekerjaan
- Kuala Lumpur
- Tetap
- Sepenuh masa
- Discovery & Elicitation: Conduct discovery sessions with Business Owners to translate "pain points" into Functional Requirement Documents (FRD) and User Stories.
- Process Engineering: Map AS-IS and TO-BE business processes to ensure Salesforce configurations align with industry best practices.
- Strategic Roadmap & Feature Advocacy: Proactively monitor Salesforce Seasonal Releases (Spring, Summer, Winter) to identify new features and functionalities.
- Conduct feasibility studies and impact assessments on adopting new features to enhance CRM business processes.
- Present "Value Propositions" to management on how new features can drive efficiency and create business value.
- Declarative Automation: Advance-level configuration of Salesforce Flow, Validation Rules, and Custom Metadata.
- Regional Security Architecture: Manage a complex, multi-country security model including Roles, Profiles, Permission Sets, and Sharing Rules.
- Data Quality & Integrity: Oversee data governance, data quality controls, and change management.
- Cross-Functional Liaison: Act as the primary bridge between local end-users, local admins, and technical development teams.
- Quality Assurance: Lead the User Acceptance Testing (UAT) process and own the end-to-end release management cycle.
- Enablement: Create high-quality training documentation and deliver workshops for new feature rollouts.