KYC Operations (Senior Specialist)

Malaysia
Tetap
Sepenuh masa

2 hari lepas

We are currently seeking a high calibre professional to join our team in Malaysia as KYC Operations (Senior Specialist).This role is required to operate with a strong commercial focus ensuring alignment to the Bank's business objectives while adhering to the Bank's control principles at all times.The Senior KYC Specialist is required to utilise knowledge and expertise to manage and execute KYC-related activities, including onboarding, customer outreach, periodic and event trigger reviews, and provide SME support to the rest of the production team to ensure cases are completed in line with regulatory standard and the Bank's KYC procedures.The successful candidate will join the KYC Operations team in Malaysia, reporting directly into the Operations Manager in Malaysia and KYC Operations lead in Singapore.Please contact Nabila Huda and email your CV directly in word format with Job ID: 15118 toPlease note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful. nabila_h@theedgepartnership.comKey responsibilitiesCore Responsibilities and AccountabilityDocumentation Review

Reach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers while maintaining a customer-oriented service attitude
Review and ensure that all information and documents collected are good to satisfy regulatory requirements

Screening

Perform screening of customer names against lists, discount and mitigate screening hits for prospective and existing customers
Conduct outreach to customers to obtain relevant information to address screening alerts

Enhanced Due Diligence/Periodic Reviews/Event Driven Reviews

Perform background checks and conduct interviews with customers
Review and update KYC profiles for existing customers in accordance with the review schedule
Conduct transaction reviews to identify any abnormalities that require further investigations
Investigate and conduct trigger event reviews on existing customers, assess customer's business and perform AML risk assessment

Transaction Monitoring

Reach out to customers to obtain relevant information to address transaction monitoring alerts
Evaluate the completeness of customer's response and clarify where required

Others

Provide ongoing SME guidance to support the production teams
Update relevant MI timely and accurately to ensure that KPI can be reported quickly and efficiently
Provide support for urgent requests, assist the team in completing ad-hoc projects
Preparation of data to track Book of Work completion and MI reporting

Leadership & Teamwork

Advocate focus in customer experience at the heart of the team's operations
Champion agile ways of working across the team
Ability to identify and break down complex problems, and work with various stakeholders in implementing optimal solutions with strategic intent
Build and maintain strong relationships with key stakeholders including AML, Risk, Business, Tech, Customer Service and Operations teams

Role requirements

Minimum 8+ years of KYC/AML experience working with Corporate Banking clients
Fluent in Mandarin (spoken and written) - mandatory
Client facing experience is preferred, AML certification is an added advantage
Proficiency in the Singapore AML/CFT regulations and guidelines will be an added advantage
Good communication skills, proficiency in English and Chinese (verbal and written means)
Ability to organise and prioritize workload, deliver all commitments on time under minimal supervision
An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers
Entrepreneurial mindset - overcome challenges with creative thinking and innovative solutions

Personal attributes

High-energy and the ability to thrive in a fast-paced environment
Strong relationship management and influencing skills, good interpersonal skills with proven ability to communicate effectively at all levels
Client-obsessed, prioritizing customer experience and achieving service excellence
Proactivity in developing ideas, continuously searching for improvements in achieving service efficiency and excellence
Embrace continuous learning and development

The Edge Partnership

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