Customer Success Specialist
DayOne Lihat semua pekerjaan
- Malaysia
- Tetap
- Sepenuh masa
- Assist in managing customer communications, ensuring timely and professional responses to inquiries and issues.
- Support relationship-building efforts by preparing customer-facing documentation and maintaining accurate records.
- Track service performance against SLAs and assist in preparing regular reports and dashboards.
- Coordinate with internal teams to ensure smooth service operations and timely issue resolution.
- Support the Customer Success Manager in managing project schedules, documentation, and stakeholder communications.
- Assist in tracking project milestones, procurement activities, and risk identification.
- Maintain organized records of service and project activities in line with audit and compliance requirements.
- Support adherence to ITIL standards and internal governance procedures.
- Liaise with internal departments such as operations, network, IT services, and construction to facilitate task execution.
- Help coordinate meetings, follow-ups, and action items across teams to ensure alignment and progress.
- Possess bachelor’s degree; Major in Project Management, Engineering or related discipline.
- At least 1 year work experience in DC industry/MEP Consultancy/Construction industry but fresh graduates are encouraged to apply.
- Has excellent customer interface experience, good communication, presentation and coordination skill, good written skill to draft report.
- Good learning skill and self-driven character, willing to take challenge and changes with a positive mindset.
- Strong client-servicing willingness and ability. Capability towards emergent public relationship issues.
- An adept conflict mediator and a trustworthy client advisor.
- Good logical thinking with problem analysis and solving skills.
- Working proficiency in English is preferred; a second language is a plus to communicate efficiently with clients from different regions.