Customer Success Specialist (Gaming Industry)

JobScoper

  • Labuan
  • Tetap
  • Sepenuh masa
  • 15 hari lepas
MohonKelayakan
  • Must be Malaysian. Diploma or Bachelor's Degree in any field.
  • Strong interest in gaming with good understanding of gaming culture and trends.
  • Proficient in English and Mandarin.
  • Excellent communication and problem-solving skills with a customer-first mindset.
  • Ability to handle player inquiries, complaints, and technical issues in a professional and empathetic manner.
  • Flexible to work on rotational shifts, including weekends and public holidays.
  • Fast learner with the ability to adapt to new tools, platforms, and game updates.
  • Prior experience in customer service, gaming support will be an added advantage.
Tanggungjawab
  • Handle inbound and outbound player inquiries via chat, email, or call.
  • Provide timely support for account issues, in-game problems, payment inquiries, and technical troubleshooting.
  • Deliver excellent player experience by responding with empathy, professionalism, and gamer-friendly communication.
  • Track, document, and follow up on issues until resolved.
Manfaat
  • Provided training.
  • Near to LRT/MRT
  • Provided allowance.
  • Annual leave/Medical leave
  • 5 working days.
Manfaat tambahan
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Training Provided
  • Allowance Provided
  • 5 Working Days
KemahiranCustomer Relationship Management Communication Skills Problem Solving Gaming Industry Knowledge Technical SupportPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

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