Customer Service Representative Hybrid (Mandarin Speaker)

Skywalker Soft Sdn Bhd

Subang Jaya, Selangor
Tetap
Sepenuh masa

20 hari lepas

MohonKelayakan

Working HoursMorning Shift: 8:00 AM - 5:00 PM & Evening Shift: 4:00 PM - 12:00 AM
Shift rotation: Once a month (morning/evening)
One day off per week (scheduled)
Minimum SPM/Diploma/Bachelor's degree or equivalent (Fresh Graduate are welcome to apply)
Excellent communication skills in English & Bahasa Malaysia (Mandarin is a plus)
Strong problem-solving skills and attention to detail
Customer service experience preferred but fresh graduates are welcome to apply
Able to work both independently and in a team
Comfortable with hybrid work arrangement
Skills required: Communication Skills, Customer Support and Patience

Tanggungjawab

Provide real-time online support via chat tools (e.g., Live Chat) to answer user inquiries
Assist users in resolving issues and offer step-by-step guidance
Respond promptly to user messages to ensure they are not left waiting without assistance
Compile and report user needs and feedback to the team
Maintain a professional and friendly communication style to enhance user satisfaction

Manfaat

3-months probation period
Competitive salary & performance incentives
Flexible hybrid working arrangement
Career growth opportunities
Friendly & supportive team environment
Medical Claims

KemahiranCommunication Skills Customer Support PatiencePeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

Memohon