Team Leader

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  • Kuala Lumpur
  • RM 5,000 per bulan
  • Tetap
  • Sepenuh masa
  • 13 hari lepas
  • Permohonan Mudah
About the RoleWe are seeking a motivated Customer Service Team Leader with experience in financial services to lead and inspire a high-performing customer service team. You will ensure your team delivers exceptional service while meeting operational goals and KPIs.Location: Mont Kiara, Kuala LumpurKey Responsibilities
  • Lead, coach, and motivate a team of customer service executives to achieve performance targets.
  • Monitor team performance, provide feedback, and conduct regular performance reviews.
  • Handle escalated customer issues efficiently and ensure timely resolution.
  • Ensure compliance with company policies and financial regulations.
  • Collaborate with management to implement process improvements and best practices.
  • Maintain detailed reports and metrics on team performance and customer interactions.
  • Foster a positive and productive work environment.
Requirements
  • Proven experience in customer service leadership, preferably in financial services.
  • Strong communication skills in English and Malay.
  • Ability to lead, mentor, and motivate a team effectively.
  • Excellent problem-solving, organizational, and interpersonal skills.
  • Detail-oriented and results-driven with a service-oriented mindset.
Benefits
  • Competitive salary up to RM5,000.
  • Opportunities for career growth and professional development.
  • Collaborative and supportive work culture.
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