Customer Service Experience (Bilingual Mandarin English)
Shah Alam, Selangor
Tetap
Sepenuh masa
7 hari lepas
Job Responsibility Role What you will do As a dedicated Customer Service Executive, you ll play a pivotal role in providing top-notch customer service. Here is what&aposs waiting for you: Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques Expertly articulating and presenting information about our products while professionally managing high inquiry volumes Embracing accountability for individual KPIs and working cohesively towards team goals Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times Job Requirements Who you are Here is your opportunity to shine! We&aposre looking for candidates who are also ready to unlock a world of possibilities. Strong proficiency in Mandarin and ENGLISH (C1) giving you a chance to showcase your language skills Good command of English or Bahasa Malaysia to round out your communication abilities 1 year experience in Customer Service and financial industry is a must Previous experience in a contact centre or customer service role That&aposs a big plus! A minimum DIPLOMA qualification, showing that you have the fundamentals in place Working Hours : Sun - Thu, 1.30pm - 10.30pm Job Benefits Take a look at what we offer: We&aposre conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you! Let s talk compensation: an enticing commission structure that rewards your hard work Annual Leave Show more Show less