Mandarin / Cantonese Customer Service QA

JobScoper

Johor Bahru, Johor
Tetap
Sepenuh masa

1 hari lepas

MohonKelayakan

Proven experience in QA, ideally in a contact center.
Strong knowledge of service principles, procedures, and quality metrics.
Excellent listening, analytical, and communication skills.
Able to work independently, manage time, and meet deadlines.
Proficient in Excel/Google Sheets or other data analysis tools.
Willingness to work rotational shift.

Tanggungjawab

Monitor and evaluate customer interactions across channels to ensure quality compliance.
Maintain and update QA guidelines, forms, and scoring standards.
Identify trends, gaps, and training needs through reviews.
Provide timely feedback and coaching to agents and team leads.
Partner with training/operations to align quality with performance goals.
Prepare quality reports and share insights with management.
Support initiatives to enhance agent performance and customer satisfaction.
Ensure adherence to company policies, regulations, and industry standards.
Continuously improve QA processes and service delivery.

Manfaat

Annual Leave and Medical Leave
EPF/SOCSO
5 working days
Training Provided
Allowance Provided

KemahiranMandarin Cantonese Customer Service Quality Assurance Communication Skills Problem Solving Multilingual Support Problem-solving Attention to Detail Cantonese Language Proficiency Mandarin Language ProficiencyPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

Memohon