Client Centre Executive

• Support deepening and acquisition within the personal client segment.
• Handle assigned client list/base and focus on establishing higher contacts to maximize penetration.
• Proactively engage with clients to uncover business needs and promote cross-sell or up-sell opportunities for both existing-to-bank (ETB) clients.
• Ensure prompt and timely callbacks are made to clients as committed.
• Optimize the usage of dialers and lead management systems to drive greater performance.
• Support fulfillment of online leads where applicable, e.g., online form drop-offs.
• Support Service to Sales teams by improving conversion rates on referrals as applicable.
• Drive adoption of digital offerings through promotion during telesales conversations.
• Apply skills learned via training programs to drive needs-based conversations.
• Develop a deep understanding of various products offered and relevant processes.

• Achieve sales targets as applicable.
• Meet all parameters set as part of job objectives, such as conversion rate, new sales revenue, etc.
• Optimize campaign-wise conversion rate, maximize agent occupancy, and conversion rate on referrals from online and other channels.
• Adhere to daily working schedule.
• Meet applicable non-sales metrics as per scorecard, e.g., sales error rate, sales call quality score.

• At least 1-2 years of experience in sales or service is preferred. Prior experience in telesales in BPO, banking, or any industry is advantageous.
• Minimum of a diploma or equivalent, further education or certifications in finance/banking would be beneficial.
• Fluency in English is required, proficiency in additional languages relevant to the Malaysian market is a plus.

• Effective Communications
• Upselling & Cross-Selling Skills
• Telesales

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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• "careerSiteCompanyId" is used to send the request to the correct data centre
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Standard Chartered