Job Brief Responsible for the overall administration and control of total company accounts receivables and credit control activities. Job Responsibilities Organizing, coordinating, monitoring, and controlling of total company accounts receivables management and credit control activities. Leading, coaching and delegating team effort in reporting, collections, customer relations and internal coordination of credit control processes. Overseeing and supervising credit control team's performance in meeting AR Target KPIs. Ensure timely preparation of Monthly Reports and Bank Reconciliation Report for EFT payments and unknown credits. Overseeing and supervising accurate preparation, processing, checking and sending of Reminder Letters for overdue accounts including preparation of Schedules and Summary reports. Conducts field assignments, branch visits and investigations as and when necessary. Overseeing and supervising branch support services and credit control activities nation-wide. Overseeing and Supervising Help Desk and customer relationship support functions. Handling internal/external Customer enquiries and complaints. Handling legal matters and contract amendments Supervising and organizing all aspects of Bad Debts Provision, Write-offs and recovery of bad debts. Overseeing, supervising and coordinating credit control process changes and document control for ISO QMS compliance. Perform other relevant functions in credit control as and when necessary. Job Requirements Diploma or Bachelor's Degree in Finance, Accounting, Banking, or related field Minimum 2 years of relevant experience in Accounts Receivable / Credit Control Experience in Finance, Banking, Insurance, or similar industries preferred Good communication skills in English and Bahasa Malaysia Mandarin speaking candidates are encouraged to apply (for dealing with Mandarin-speaking customers) Strong leadership, organizational, and problem-solving skills
