At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.Reimagine What’s PossiblePRINCIPAL ACCOUNTABILITIESResponsible for managing orders administration for Bulk & PGG, in Singapore, Indonesia and Malaysia. Responsible for handling telephone calls, enquiries, incoming and outgoing emails & faxes related to order management.Monitoring customer’s, dealer’s & agent’s empty return from PGG customers to ensure its efficiently manage.Assisting in managing the monthly fix rental charges for selected dealersEnsuring clean desk on CSR related SAP transaction such as billing block & open sale orderManaging order transaction for Kulim Industrial Gas customersHandling selected customer portals and online servicesManaging purchase order monitoring for selected customersSupport troubleshooting work on inventories, billings, invoicing related issuesEnsure proper filling and storage of Sales Orders and Correspondence are maintained in the system. Ensure all system and manual delivery orders are confirmed receipt.Maintain good relationship with customers by providing professional service.Responsible for internal coordination, i.e. Customer Service Support teams, commercial teams, etc.Comply with established processes and procedures including standard business processes, global trade compliance and safety standards.Other responsibilities as defined by manager or designeeMINIMUM REQUIREMENTS AND QUALIFICATIONSDiploma or degree in Business Administration or related areas.Minimum of 2 years customer service experience or equivalent.Have experience in email handling, receiving calls and order processing.Skills in SAP system is an added advantage.Knowledge of CSO procedures and systems, communication and problem solving abilities are required.Good English communication skills.Multiple languages speaking ability is preferred.We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.
