Quality Assurance Executive ( Mandarin Speaker)

JobScoper

Johor Bahru, Johor
RM 5,800 per bulan
Tetap
Sepenuh masa

6 hari lepas

MohonKelayakan

Diploma/Degree in Hospitality, Business, or related field.
2+ years of experience in quality assurance, preferably in the BPO or hospitality/accommodation industry.
Have the experience in customer service more preferred.
Excellent analytical, listening, and communication skills.
Proficient in Mandarin and English.

Tanggungjawab

Monitor and evaluate customer service calls, chats, and emails related to accommodation bookings, cancellations, payments, and complaints.
Ensure agents follow company policies, scripts, and quality standards when assisting customers.
Identify process gaps, service issues, and training needs through call monitoring and audits.
Provide feedback, coaching, and recommendations to agents and team leaders to improve service quality.
Analyze and report quality performance trends to management for continuous improvement.
Collaborate with operations, training, and client teams to improve customer satisfaction.
Participate in calibration sessions to align QA standards across teams.
Support compliance with SLA, KPIs, and client expectations in the accommodation industry.

Manfaat

Provided training.
Willing to relocate work in Johor Bahru.
Provided allowance.
Annual leave/Medical leave.
5 working days/week.
Medical Coverage
Medical and Hospitalization Leave

Manfaat tambahan

Annual Leave
Medical and Hospitalisation Leave
EPF / SOCSO / PCB
Medical Insurance
Training Provided
Allowance Provided
5 Working Days

KemahiranQuality Assurance Mandarin Language Proficiency Communication Skills Attention to Detail Problem SolvingPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

Memohon