Manager, IT Integration and Automation

• Responsible on implement, configuration of integrations between WMS and TMS, and between customer’s and DHL system.
• Responsible of implement DHL standard digitalization & automation solution such as RPA, Power Platform, by working with local team and global IPA team.
• Responsible for data extractions for Power BI usage.
• Responsible for any other data analytics requirement initiated locally or within APAC, by utilizing DHL standard tools or platform.
• Responsible for creating and maintaining technical documentations throughout the project lifecycle
• Collaborate with business / operation teams / PI team understand thoroughly their need and issue to translate into IT solutions
• Ensure service requests and incidents are resolved within SLAs
• Perform study and implementation of new IT solutions to the business in a timely and quality manner
• Provide guidance on other team member on newly implemented solution.
• Constantly look for and recommend process / system improvement to business
• Manage projects as assigned from time to time
• Participate in the testing, training, implementation and post-implementation support for the projects.
• Investigate and resolve technical issues encounter by users
• Work with IT vendors for application maintenance and technical services

• Experience in common B2B and B2C integration technologies (i.e. protocols and message standards, requirements and data mapping, API, visibility tools etc.)
• Experience in Crystal Report, Jasper Report, SSRS or any other reporting services.
• Excellent in SQL command , data analysis and database design.
• Knowledge of VBA, PL/SQL and Experience in Business intelligent tool. E.g. Power BI will be added advantage.
• Good understanding of Warehouse Management System (WMS) / Transport Management System (TMS) / any ERP Systems
• Good understanding of the Software Development Lifecycle (SDLC) and Project Management
• Strong problem-solving skills and communications skills
• Strong Analytical skills
• Commercial Awareness
• Effective communication skills / interpersonal understanding
• Achievement drive and initiative
• Product and process know-how

DHL