At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. Troubleshoot and define problem statements for operational issues escalated from the floor. Coach and guide 3PL partners to resolve immediate operational disruptions. Resolve Level 1 SAP/system issues in collaboration with Intel IT. Escalate Level 2 system issues with clear problem statements and drive resolution via ticketing. Partner with content experts to experiment and support operations in problem-solving. Act as key contact and validator during system downtimes. Support quality investigations through system data analysis and root cause identification. Serve as BCP representative for system-related issues: consolidate and raise L1 notifications, execute BCP plans, attend crisis meetings, and manage 3PL BCP readiness. Conduct and review BCP drills per CPLG requirements. Maintain facility cleanliness, equipment functionality, and system integrity. Support testing of new/upgraded systems and close improvement gaps. Provide scheduled operational reports and submit accurate CSI reports (shift, weekly, monthly) to management and customers. Sijil Pelajaran Malaysia (SPM) or Professional Certificate or Diploma holder in relevant disciplines. Knowledge of warehouse management system and SAP would be an advantage. Service oriented, good interpersonal and communication skills Show more Show less