E-Commerce Executive

OSIM

Petaling Jaya, Selangor
Tetap
Sepenuh masa

23 hari lepas

MohonKelayakan

Degree/diploma holder. Preferably in marketing, E-commerce, media, mass communications, business information technology
Able to speak in English, Bahasa Malaysia and Mandarin
Knowledge on E-commerce/Digital Marketing/ Social Media/Marketplaces/ O2O/ Analytics/ Graphic Design/Webstore Development is an added advantage.
Minimum 3 years of experience in E-commerce marketplace management is a must. He/she should have working knowledge and experience of various local and international e-commerce platform/systems, both front-end and back-end (e.g. Lazada, Shopee, TikTok Shopify, Magento etc.)

Tanggungjawab1. E-commerce Platform Management:

Oversee and manage our company's e-store and presence or up-coming online marketplace.
Ensure that product listings are consistently updated, accurate, and visually appealing to attract potential customers.
Monitor platform performance, identify trends, and propose strategies to enhance sales and overall customer experience.

2. Product Listing and Optimization:

Create and maintain product listings with persuasive content, encompassing product descriptions, images, and crucial details.
Conduct keyword research and employ optimization techniques to elevate visibility and ranking on e-commerce platforms' search results.

3.Fulfilment Management:

Continuously update and manage stock inventory levels to prevent overselling or stockouts.
Collaborate closely with the warehouse/outlet and fulfilment teams to ensure seamless order processing and timely customer deliveries.

4. Advertisement Management:

Utilize paid advertising tools and strategies to amplify product listings and increase visibility.
Analyze advertising performance and ROI, making necessary adjustments to maximize conversion rates.

5. Customer Service and Satisfaction:

Ensure good customer retention by providing excellent and professional services.
Provide service and solve clients' problems through live chat, Marketplace, Facebook Messenger, email and phone calls.
Coordinate and liaise customer orders with outlet for packing and dispatch.

6. Data Analysis and Reporting:

Analyse e-commerce performance data and generate regular reports on weekly and monthly basic.
Provide actionable insights and recommendations to drive continuous improvement.

Manfaat

Annual Leave
Medical and Hospitalisation Leave
Birthday Leave
EPF / SOCSO / PCB
Annual Bonus
5 Working Days
Free Parking

KemahiranE-Commerce Platforms E-Commerce Trends Customer Relationship Management (CRM) Analytics Product ManagementPeringatan PentingJangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Maukerja

Memohon