Perform, Monitor, and Report Activities Create customer AR invoices, debit and credit memos as directed Reconcile and enter customer cash receipts based upon customer remittance instructions Monitor invoice out-put and mail manual invoices within assigned portfolio Complete SAP Collection Specialist Worklist-Open Items (e.g., past dues invoices, debit claims, understanding the reason for credit memos, or open cash receipts within assigned portfolio) Ensure timely follow-up on broken promises and document outcomes in the Collections Specialist Worklist - Customer Contacts or Promise-to-Pay note fields Determine the root cause of slow payments and escalate serious account issues or potential losses to Credit Analyst, Sales management and/or Operations management according to policy Review payment discrepancies and customer claims for validity with customer programs or contracts and create disputes Process according to the policy, monitor for trends within a customer's portfolio Escalate serious issued and recommended actions for resolution ensuring full resolution of a dispute as the “Dispute Coordinator” Ensure consistent and accurate documentation of all customer activities within the collections module and SAP. Monitor accounts receivable aging of assigned portfolio using the SAP collections module and other reporting or applications, including proficient use of Microsoft Office applications Provide accurate and concise documentation to support settlement negotiations with customers Support department goals and key performance indicators Report doubtful accounts in compliance with Allowance for Doubtful Accounts policy Complete write-off requests in compliance with Bad Debt Write-Off policy Participate in cash flow forecast Perform Month End Close and Controls Support monthly cash reconciliation Participate in Monthly Aging Review Establish and maintain cooperative and productive work relationships seeking win-win solutions with internal and external customers Participate in department and/or cross functional projects supporting company objectives Bachelors Degree Finance or Accounting or Business with accounting knowledge Related field of study Accounting / Finance Desired 1 year experience in any of the following: Credit or Accounts Receivable Proficient in English language. Proficient in Microsoft Excel, Outlook Desired Knowledge in SAP, PowerBI or other RPA tools
