Job Position- Insurance Operation Specialist Language- Cantonese Location- Pavilion Damansara Heights - Kuala Lumpur Salary- 5000RM Working Hours- 9.00AM-6.00PM Contractual- 1 Year (can be Extendable or Renewable) Job Description * Provide quality customer service to clients over phone call or email * Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters * Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned * Provide testing assistance and support of new systems and tools. * Support ad-hoc tasks as assigned * Team Player to ensure contact center KPIs are met Show more Show less