EMPOWERING PEOPLE TO MAKE A DIFFERENCE At Howden, we employ talented individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers. The entrepreneurial atmosphere is one of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn't matter how junior or senior, anyone with a good idea will be heard. This means our employees can shape their own career paths and determine their own success. This atmosphere attracts the brightest talent in the market. If that includes you, get in touch. Job role: Hybrid - IT Business Analyst Department: IT / Operations Report to: Regional IT Project Manager A LEADING GLOBAL INDEPENDENT BROKER Howden is a specialist commercial insurance broker. Its regional footprint covers Singapore (regional headquarters), Malaysia, Hong Kong, Indonesia, Thailand, and Philippines. It is part of the London-headquartered Howden Broking Group, a leading independent, global broker with offices in over 55 countries worldwide. We are seeking a highly skilled and experienced IT Business Analyst with a strong background in hands-on business analysis. This role requires active participation across both project and BAU teams, with close involvement in the day-to-day operations of the regional broking platform. The position will be responsible for managing ongoing broking platform support, maintaining existing integrations, and delivering enhancements to the platform deployed across multiple countries in Asia. The successful candidate will play a key role in ensuring stable BAU operations while driving continuous improvement initiatives for the Asia Broking platform. YOUR ROLE AND RESPONSIBILITIES Business analysis: Engage with business users to elicit, analyze, and document requirements, producing clear Business Requirement Specifications and problem statements for project teams and vendors. Work closely with users to identify and implement pragmatic, sustainable solutions for system issues, ensuring business continuity until permanent fixes are delivered. Collaborate with external vendors to guide and influence technical delivery in alignment with business requirements and priorities. Act as one of the primary points of contact for all broking platform-related activities, providing coordination and oversight across stakeholders. Manage user expectations by responding to queries, providing timely updates, and ensuring a positive stakeholder experience. Planning, Execution and Stakeholder Engagement: Own and manage the product backlog and roadmap for upcoming initiatives, enhancements, and defect fixes, including timelines, milestones, and resource planning, while coordinating delivery with internal teams and external vendors. Ensure the quality of vendor deliverables by coordinating and performing testing in the test environment, and by working closely with business users to plan, support, and complete User Acceptance Testing (UAT), including obtaining formal sign-off. Facilitate effective communication and collaboration across internal and external stakeholders-including business users, senior management, and third-party vendors-to manage expectations and ensure successful delivery. Process Optimization: Analyze existing processes and identify opportunities for improvement to enhance efficiency and effectiveness. Identify processes that could be automated and then work with the team to deliver solutions that drive efficiencies and reduce costs. Ensure we measure the benefits of any change deployed to ensure we deliver as per our plan. Change Management: Manage user expectations and where necessary, ensure training is given if new functions are made available. OUR IDEAL CANDIDATE WILL BE: Educated to bachelor's degree level. CBAP equivalent Business Analysis Professional certification is an advantage At least 10 years similar experience in the Financial Sector or 5 years similar experience in the Insurance Industry. Must have a strong business analysis background, as this is a hybrid IT role requiring end-to-end project lifecycle experience and the ability to act as the interface between the business and vendor IT solution providers. Knowledge of general insurance or broking systems and processes is a MUST. Experience working on projects with Finance teams, particularly in Insurance Broking Accounting, is preferred. Proven experience as a Business Analyst on large-scale integration projects, supported by strong analytical and problem-solving skills. Excellent communication and interpersonal skills, with the confidence to engage effectively with extended teams, end-users, and IT stakeholders. A strong team player who collaborates effectively across teams and is also able to lead, motivate, and inspire others when required. Ability to work under pressure, manage competing priorities, and meet tight deadlines, with solid proficiency in Microsoft Office applications, particularly MS Excel, MS Word. ADDITIONAL REQUIREMENTS: Willingness to travel as needed to support activities within the region. Fluency in written and spoken English; proficiency in Cantonese or Mandarin is a plus. YOUR BENEFITS AND SALARY: Commensurate with qualification and experience Working in a collaborative environment with excellent learning opportunities DATA PROTECTION NOTICE FOR JOB APPLICANTS This Data Protection Notice ('Notice') sets out the basis upon which Howden Insurance Brokers (S.) Pte. Limited ('we', 'us' or 'our') may collect, use, disclose or otherwise process personal data of job applicants in accordance with the Personal Data Protection Act ('PDPA'). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.' For more information, please refer to the link below. https://www.howdengroup.com/sg-en/Howden_SG_PDPA_Notice_for_Job_Application